Addmedad Refund Policy

Introduction

Purpose and Scope This Refund Policy outlines the terms and conditions under which Addmedad.com, a shared hosting and domain registration company, will provide refunds to its users (“Users”). Our goal is to ensure customer satisfaction while maintaining fair business practices.

Eligibility for Refunds

Users are eligible for refunds under the following conditions:

• 30-Day Money-Back Guarantee: Users who cancel their shared hosting service within 30 days of purchase are eligible for a full refund.
• Service Downtime: Users experiencing service downtime that falls below our SLA uptime guarantee of 96.0% may request a refund as per the terms outlined in the SLA.
• Billing Errors: Users who have been incorrectly billed or charged may request a refund for the erroneous amount.

Refund Process

To request a refund, Users must follow these steps:

1. Submit a Refund Request: Email support@addmedad.com with the subject line “Refund Request”. Include your account details, service purchased, date of purchase, and the reason for the refund request.
2. Provide Documentation: Attach any relevant documentation that supports your refund request, such as receipts, billing statements, or screenshots of the issue.
3. Review and Approval: Our support team will review your request and documentation. If the request meets the eligibility criteria, it will be approved for a refund.

Time Frame

Refund requests will be processed within 10-15 business days from the date of approval. Users will be notified via email once the refund has been processed.

Prorated Refunds

For partially used services, prorated refunds are available under the following conditions:

• Monthly Services: If a User cancels a monthly service after the first 30 days, a prorated refund will be issued for the unused portion of the service period.
• Annual Services: For annual services, prorated refunds will be calculated based on the number of unused months remaining in the service period, minus any applicable discounts that were applied at the time of purchase.

Non-Refundable Services

The following services and fees are non-refundable:

• Domain Registration Fees: Domain registration, renewal, and transfer fees are non-refundable due to the nature of these services.
• Setup Fees: Any setup fees charged for initiating services are non-refundable.
• Third-Party Services: Fees for third-party services integrated with Addmedad.com are non-refundable.
• Additional Services: Any additional services, such as SSL certificates, website design, or marketing services, are non-refundable once the service has been initiated.

Contact Information

For refund-related inquiries, please contact us at:

• Email: support@addmedad.com
• Mail: Addmedad.com, 2355, 447 Broadway, 2nd Floor, New York, NY, New York, US, 10013

User Responsibilities

To ensure a smooth refund process, Users are responsible for:

• Providing Accurate Information: Ensure that all information provided in the refund request is accurate and complete.
• Understanding Refund Eligibility: Familiarize yourself with the refund eligibility criteria outlined in this policy before requesting a refund.
• Timely Requests: Submit refund requests within the specified time frames to ensure they can be processed promptly.

By using Addmedad.com’s services, you acknowledge that you have read, understood, and agree to comply with this Refund Policy. Thank you for choosing Addmedad.com for your hosting and domain registration needs.